The “On Demand Delivery (ODD)” service from DHL Express is an innovative solution to minimize failed delivery attempts. As a customer, you will always be informed of the expected delivery date via e-mail notifications. In addition, ODD offers the flexibility to choose between five different delivery options via the dedicated On Demand Delivery website to customize the delivery according to your needs.
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Delivery on Demand
You select a new delivery date and/or a new time slot. The new delivery date can be up to 7 days after the original date.
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Neighborhood Delivery
You designate a neighbor who can accept the shipment for you. Inform DHL Express of the name and address of the neighbor (up to two houses away from the original recipient address or on the opposite side of the street).
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DHL Service Point pick-up
Simply select a DHL Express Service Point near you. The nearest Service Point will be displayed on a map: DHL Service Center, Partner Service Points & Packstations. If you change the zip code, you will see DHL Service Points in other regions.
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Alternative Delivery Address
You can redirect the shipment to an alternative address (e.g. to your place of work). The new address must be in the same country of destination as the original address.
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Vacation Storage
If you are on vacation at the expected time of delivery, you can specify a new delivery date and/or time window via ODD. The new delivery date can be up to 30 days after the original delivery date.